Returns Policy


If you are not happy with your item, then you are entitled to a full refund (excluding the original postage cost) if it is returned within 14 days. It would help us if you can include a brief note to tell us why you are returning an item.

If you have simply changed your mind or have purchased an item in error then you have to cover return shipping costs (we suggest using a traceable method). The product will need to be returned in its original packaging, be complete and must not have been installed. A handling charge of up to 15% may be applied.

However; if you are returning the item because it is damaged on receipt, faulty or in any way not as described, then you will not be responsible for the return postage (proof of damage will be required).

Returns should be sent to: Stanced UK, The Barn, Southend Road, Reading, RG7 6HB