FAQ

1. Can I buy spare parts later?

Yes. You can purchase individual spare parts from our current product range. If you originally purchased through one of our dealers, please contact them directly for spare parts. If you purchased directly from us, you can contact us anytime for assistance.

2. How long is the warranty?

Warranty terms follow the manufacturer’s conditions. Your legal warranty rights remain unaffected.

For new goods, warranty claims may be rejected if:

• The product has been modified, damaged, or worked on without prior approval from us.

• Repairs have been carried out without our consent.

Unless the customer can prove the defect was not caused by these actions, the warranty does not apply. Products installed outside of a qualified service centre are also excluded unless the customer can prove that the defect was unrelated to the installation.

3. How do I make a complaint?

If you experience an issue with any product purchased from us, please contact us via the contact form on our website. This ensures the fastest possible response and resolution.

4. What are coilovers?

Coilovers are adjustable suspension struts that allow you to lower the height of your vehicle. They offer improved handling, a sportier ride, and a more aggressive appearance. With progressive spring rates, coilovers reduce body roll and make the car feel more responsive and agile.

5. Will lowering the car affect wheel clearance?

We check wheel clearance based on the factory wheel and tyre sizes. If you are running aftermarket wheels or different tyre sizes, we cannot guarantee clearance. If you experience clearance issues after lowering, modifications such as rolling the arches or fitting wider fenders may be required.

6. Which top mounts are required?

Unless stated otherwise in the product description, your original factory top mounts are reused during installation.

7. Do coilovers require maintenance?

Our coilovers use galvanised or coated struts with high-quality sealing, making them generally maintenance-free. The dampers are well protected from dirt, moisture, and road grime thanks to their seal design and dust protection systems.

8. Do coilovers need extra protection in winter?

No extra sealing is required. The galvanised struts and high-quality components are designed to withstand winter conditions. However, we do recommend cleaning the threads after winter to keep height adjustment easy.

Use warm water, soap, and a soft brush or wheel cleaning brush to remove dirt and salt. Avoid wire brushes. After cleaning, applying a metal care spray to the threads is recommended for added protection.